Message Received: Jun 04 2007, 08:14 PM
From: "carol chamberlain"
Subject: RE: 'Fishing through the Window'
I just thought that i had to email you about the
fishing trip that we went on.
We were all so dissapointed especialy the boys we paid good money
£140 cyprus pounds and really did expect to catch all day, i went on
a fishing match on the sunday we came home and won the match which i
received a cup.
I think that you need to find places that you catch as you will
lose a lot of business, if we had caught lots i would not have felt
i was robbed of £140 but some how i feel that this money was taken
from me for nothing in return.
The other 7 people with us must of felt the same.
Subject: Fw: RE: 'Fishing through the Window'
Thank you for your e mail which was
sent to me, as we investigate complaints in all departments.
Your feedback, which we always
appreciate, is important to us in order to improve our service.
I am sorry that you did not enjoy
your trip as much as we hope everyone will, and most people do.
I have spoken with your guide for the
day and the report I received from him certainly backed
up your comment that it was not a good catching day, it was
overcast and nothing in life is guaranteed, especially fishing
,unless of course you were expecting fishery fishing where there
are so many fish in a small area that they just fall into your
lap, no one can guarantee the performance of the fish, the
weather or the fishermen either.
There were 3 other people in your
party and 3 other people not in your party, totaling 7, not 7
outside of your party.
On investigation the other 3 people
were not as disappointed as you intimate, they had booked a
fishing trip , not a shopping trip to the fishmongers. They did
catch, but not well at all on that day, they then went out twice
more, and did have a better catch in the next two trips. One would
assume had they had any complaints about the trip itself, they
would not have gone again. The only negative comments I heard were
that the one child was a fidget.
Please note that we offer a day trip
including transfers, fishing permits, all fishing equipment,
water and a packed lunch.
I am sure that you will agree that
your fee was not for fish, but for the things in the list above.
Also included of course is the knowledge of your guide, who in my
experience in this department has never had a valid complaint of
any nature. The fact that you had a disappointing day was not
because of anything that was lacking in the service. The fact that
your kids may not have the patience for fishing under difficult
circumstances, as randomly throwing the groundbait in the water
and taking the line out every 5 minutes with plenty of snagging
involved is not conducive to a good catch, even on a good day .
: . but maybe better not to blame anyone and say it was just the
luck of the day.
You could of course buy the map of the
dams (cost £34.00 your
own bait by the kilo ranging from 1 pound to 1.50, your
for either 3 named reservoirs or all reservoirs, your transport to
whatever dam is open, your fishing equipment and your lunch; to
say that you were robbed is a strong, hurtful and obviously
To give you an idea of the feedback
we have come to expect about the fishing trips we offer, this was
the last one we received -
It just occurs to me that I may have
never thanked you for our fishing trip. Shame on me if so. Eddie
and Rod were fantastic guides and nice human beings. I will
happily recommend you all when the occasion arises and certainly
you can use my name for any prospective tourist.. Cordially,
I have to conclude that to claim that you
received nothing for the day's fee is unfair, as the catching of
fish is certainly not guaranteed. Most people catch fish. You had
no other complaints about the day, the lunch, the transport, the
equipment or the other members of the party and so I can only wish
you better luck next time and hope that if you return to Cyprus
you will either try one of the farms or give it another go with
us, as I hope the disappointment of not actually impaling lots of
poor little creatures on hooks did not detract too much from what
must otherwise have been a fairly pleasant day.
Armata at PO Box 40218
Tel +357 24 665408
Fax +357 24 627489